Privacy Policy

1. Data we collect

• Account details: name, email, phone number, and password (stored only as a secure hash).
• Identity data for drivers: NIN and BVN verification outcomes (we never store your raw BVN, only the verification result and the last four digits), driver’s licence, and vehicle documents.
• Trip data: bookings, seats, pickup points, payments, receipts, and ratings.
• Optional profile photo, and emergency contacts you choose to add.
• Technical data: device tokens for notifications and limited logs (with a request identifier) for security and troubleshooting.

2. How we use your data

• To create and manage your account and process bookings and payments.
• To verify drivers and keep the platform safe and trustworthy.
• To enable in-app chat and masked calls between drivers and passengers. Your phone number is never shared.
• To share live trip status with the emergency contacts you nominate.
• To send you trip, payment, and safety notifications.

3. Payments and card data

Payments are processed by our licensed payment provider. Your card details are entered on the provider’s secure, hosted checkout and never touch or get stored on Along The Way’s servers. We keep only a payment reference, amount, and status.

4. Location data

During an active trip, a driver may share their live location so passengers can track the ride to the pickup point. Live location is used only for the duration of the trip and is not stored as a history.

5. How long we keep your data

• Account and trip records are retained while your account is active and for as long as needed for legal, accounting, and dispute-resolution purposes.
• Audit logs are retained for up to 12 months.
• KYC documents for rejected or deleted driver accounts are purged after 90 days.
• One-time passwords and short-lived security records are deleted automatically.

6. Your rights (NDPA)

• Access & portability: request a copy of your personal data at any time, and the app lets you export it directly.
• Erasure: delete your account from the app; we soft-delete and deactivate the account after confirming your email.
• Correction: update your profile details in the app.
• To exercise any right you cannot complete in-app, contact our support team.

7. Keeping your data safe

• Encrypted connections (HTTPS) and hashed passwords.
• Role-based access controls and audit logging of administrative actions.
• Rate limiting and other safeguards against abuse.
• Payments held in escrow and released only after a trip completes.

8. Contact

For any privacy question or data-subject request, contact Along The Way support. We will respond within the timelines required by the NDPA.