Driver Terms & Conditions

1. Escrow on passenger payments

Payments passengers make for your trips are held in escrow by the platform until the trip is completed. Funds are not released to you at the time of booking; they are held securely and only become your earnings once the trip is successfully completed.

2. Earnings go to your in-app wallet

Your net earnings (the fare after the platform commission is deducted) are paid into your in-app driver wallet, not directly to your bank account. Your wallet balance reflects the money available to you on the platform.

3. Bank settlement requires a withdrawal request

To move money from your in-app wallet to your bank account, you must submit a withdrawal request from the app. Settlements are not automatic; you decide when to withdraw your available balance to the settlement account you have linked.

4. Withdrawal timelines

Withdrawal requests are processed and reach your bank within 24–48 working hours. Timelines may occasionally vary due to bank processing or additional checks.

5. Transaction reviews

The platform may review transactions and withdrawal requests before settlement. Reviews help keep the platform safe and ensure funds are released correctly; a request may be held while a review is completed.

6. When earnings appear

Earnings appear in your wallet only after successful trip completion and platform validations. Until a trip is completed and validated, the related funds remain in escrow and are not part of your withdrawable balance.

7. Cancelling or deleting a trip

• You can delete a trip yourself only while nobody has booked it and it is more than 12 hours before departure.
• Once passengers have booked, or within 12 hours of departure, you must request cancellation from the app. Our team decides whether to approve it.
• If a trip is cancelled, every passenger who paid is refunded in full and you receive no earnings for that trip.
• If you do not start a trip within 24 hours of its scheduled departure, it is closed as incomplete, every passenger is refunded in full, and you receive no earnings for it.

8. Passenger cancellations, no-shows and refunds

• When a passenger cancels less than 24 hours before departure, part of their fare is retained and 50% of that retained amount is credited to your wallet as compensation. Cancellations made earlier are refunded in full and earn you nothing.
• If a passenger does not show up and you complete the trip, you are paid for their seat as normal.
• Before a trip is completed, our team may refund a passenger in full or in part to resolve a complaint or dispute. Any amount refunded is not paid to you.
• You must not collect fares or other payments from passengers outside the app. Such payments are not protected by escrow and are not refundable through the platform.